We review return requests individually based on the reason and situation. We do not offer a general right of return for dislike, as we commission our furniture directly from the manufacturers for you.
Item damaged, defective, or not as ordered?
Then we will naturally find a suitable solution. Depending on the case, this may be:
- Rectification or repair
- Replacement delivery of the item or component
- Price reduction
- Store credit
How to proceed
Send us a brief description of your request along with 2–3 clear photos to support@zen-zone.ch. Damages or defects must be reported within 48 hours of receipt.
Without the required photos, we unfortunately cannot fully process a complaint. As soon as we have received all information, we will get back to you with the next steps.
Tip: Unsure about color, fabric, or size? We are happy to advise you before you buy – send us photos of your interior or your questions so you can decide on the right model.
Important regarding payment providers
If you have paid via Klarna, HeyLight, or another payment provider, please contact us first in the event of a return or complaint and do not immediately open a payment dispute.
We will review your request directly and coordinate the appropriate solution with you. A prematurely opened payment dispute can lead to additional processing steps and delays.
Should an owed payment be withheld or charged back as a result, the outstanding amount can still be claimed directly from the customer.