In rare cases, delivery delays may occur, for example due to production bottlenecks, delayed incoming goods, or transport problems at the manufacturer. We sometimes have only limited influence over this – however, we do everything we can to ensure you receive your order as quickly as possible.
How we inform you
As soon as we become aware of a delivery delay, we will inform you by e-mail and, if available, share the updated delivery status with you. The additional delivery time depends on the respective manufacturer, product, and transport route.
When should you contact us?
You can find the estimated delivery time in working days on the respective product page. If this has been exceeded and you have received neither a tracking link nor a message from us, please write to us at support@zen-zone.ch and include your order number.
We will check the current status and get back to you as quickly as possible.
Important for payments via payment providers
If the specified delivery time has been exceeded, please contact us directly first and do not immediately open a payment dispute, chargeback, or a reversal with your payment provider.
Payment providers are responsible for payment processing and have no influence on production, shipping, or delivery dates. An unnecessarily opened payment dispute can cause additional administrative processes and costs.
If a payment already owed is withheld or charged back due to a payment dispute or a reversal, the corresponding outstanding amount can be claimed directly from the customer.
Therefore, please contact us at support@zen-zone.ch in the event of a delivery delay. We will check the current status and take care of your request.
Good to know
If you have ordered multiple items, they may arrive in multiple shipments and at different times.